Frequently Asked Questions

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first

On the rare occasion that your order is delayed, please check your email & messages for updates. A new delivery


Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact

Your refund will take place within 14 days after we receive your return parcel at our warehouse. Your refund will be

Visit My Orders to check the status of your replacement.

In most locations, the replacement item is delivered to you at the time of pick-up. In all other areas, the replacement is intiated after the originally delivered item is picked up. Please check the SMS & amp:  email we send you for your replacement request for more details.


No, sellers will not be able to accept returns after the time period mentioned in the seller's Returns Policy.

All our toys are approved according to the Indian safety standard.

Yes, it is safe. We use a secure payment server that means your data is secure and cannot be read by other third parties.

When your order is processed and shipped from our warehouse, we will withdraw the order amount from your account.

Go to our customer account page.

Send us an e-mail at ***** and we will delete your account for you. Please remember to inform us which e-
mail address you used to create the account.

We are very sorry, but we are not able to transfer money to a gift recipient's account. If an item is returned, the money will be returned to the account from which the gift was purchased.



To place your order, simply select the item(s) that you wish to purchase and add it to your cart. Then, proceed to the checkout page, fill in your

Once your order is placed, we are unfortunately not able to make any changes to it. You will need to place a new order and cancel the original order.

Yes, we can cancel any order that hasn’t yet left our warehouse.

If you want to cancel your order, send us an email to [email protected] with the subject line “Cancel order.”

If you haven't received your order confirmation, it could be because:

1. Your order confirmation e-mail has been caught in your junk mail folder.

2. You made a spelling mistake when typing in your email address during checkout.

Please contact us [email protected] and we will happily re-send you your order confirmation.

Unfortunately, we do not offer price matching.

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

You can check your SMS for more details on when the courier service will try to deliver again.

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the

If you receive a wrong item or an item with a defect, please send an email to ***** with photos and a
description of the defect.

Yes, all our tableware is dishwasher safe.

We accept online payments with the following credit cards and payment methods: Google Pay, Phone Pay, Paytm.

We accept VISA, G Pay, Paytm, Phone Pay credit/debit cards.

We will save your basket for you, you can save and share your wish list, you can easily find your previous orders and 

we'll save your address for a fast and friendly checkout. Come join us!

If you wish to change the shipping address or phone number, you can do it through "My Order" section before the products are dispatched. You will see an edit icon on the order detail page. Please note that you

There are no separate charges for canceling an item or the complete order.

About Us

LuvCush Toys is designed to make your shopping experience the best. We satisfy your need, simplify your life and make you feel good, from right about everything that we deliver. We have a very strong history of supporting communities.